Shipment statuses
Shipping carriers use a variety of interchangeable terms to indicate delivery milestones. Returnless consolidates all the variations of shipping statuses received by different carriers into a readable format for you. Descriptions of the available status can be found below. These are then used to trigger tracking notifications, or to display the current status of a parcel in the return panel.
Status descriptions
| ID | Title | Description |
|---|---|---|
| address-invalid | Address invalid | The provided address details are not correct. |
| announced | Announced | The shipping label has been announced at the carrier. |
| announced-not-collected | Announced: not collected | The label is announced, but not yet collected by the driver. |
| announcement-failed | Announcement failed | The label was not successfully announced at the carrier. |
| at-customs | At customs | The parcel is passing through customs checks at the border. |
| at-sorting-center | At sorting centre | The parcel has arrived at the carrier sorting hub. |
| awaiting-webshop-pickup | Awaiting webshop pickup | The parcel has been delivered to a service point and is awaiting collection by the webshop. |
| being-announced | Being announced | The shipping label is awaiting announcement at the carrier. |
| being-sorted | Being sorted | The parcel is being sorted at the carrier sorting hub. |
| cancellation-requested | Cancellation requested | A request has been made to cancel this shipment. The request is still pending. |
| cancelled | Cancellation requested | A request has been made to cancel this shipment. The request is still approved and the shipment has been cancelled. |
| delivered | Delivered | The parcel has been delivered to the webshop. |
| delivery-address-changed | Delivery address changed | The delivery address has been modified. |
| delivery-attempt-failed | Delivery attempt failed | The parcel could not be delivered to the webshop. |
| delivery-date-changed | Delivery date changed | The delivery date for this parcel was changed. |
| delivery-delayed | Delivery delayed | The delivery will take place at a later time or date. |
| delivery-method-changed | Delivery method changed | The method of delivery has been modified. |
| dropped-off | Dropped off | The parcel has been dropped off at a parcelshop by the consumer. |
| en-route-to-sorting-center | En route to sorting center | The driver is on the way to the sorting centre. |
| error-collecting | Error collecting | The parcel could not be collected by the driver. |
| exception | Exception | There has been an exception with the parcel. |
| no-label | No label | There is no label attached to the parcel. |
| not-sorted | Not sorted | The parcel has not been sorted at the carrier sorting hub. |
| parcel-en-route | Parcel en route | The parcel is on the way to be delivered. |
| refused-by-recipient | Refused by recipient | The webshop refused to accept the delivery. |
| returned-to-sender | Returned to sender | The parcel was returned to the consumer. Most of the times this occurs if the carrier was unable to deliver the parcel. |
| refused-by-recipient | Refused by recipient | The webshop refused to accept the delivery. |
| shipment-collected-by-webshop | Shipment collected by webshop | The webshop has collected the parcel from a service point. |
| shipment-picked-up-by-driver | Shipment picked up by driver | The driver has collected the parcel from the service point or requested pickup location. |
| unable-to-deliver | Unable to deliver | The parcel could not be delivered to the webshop. |
| unknown-status | Unknown status | The current status of the parcel is unknown. |