Return grid
The return grid is the main page to browse through your returns
To access the return grid:
- Login to your Return panel
- Navigate to the Returns menu.
Browsing returns
The return grid is your home for browsing through all your returns. Here you can follow all your returns and their most important information like their Status, Carrier or Value.
Returns are sorted by date descending (more recent first)
To see the details of one specific return, click on its return number, you will be taken to a new page with all information relevant to that return.
Pagination
You can use the top-right or bottom-right arrows to browse through the different pages of returns.
The default page size contains 10 items, to change the number of items shown per page, click on the show 10 items per page button at the bottom right of the grid and select a desired page size.
Columns
You can now sort returns by each columns by clicking on the column title.
You can customize which information are visible in your grid. To do so, press the top-left button Columns to open the columns menu. Here you can select using the checkboxes which information you want displayed within the grid.
Filter
To search through your returns, you can access the Filter menu at the top-left of the grid. Here you can set filters for various parameters:
| Parameter | Description |
|---|---|
| Created from | Filter for returns created after this date. |
| Created to | Filter for returns created before this date. |
| Value from | Filter for returns with a value equal or higher than this value |
| Value to | Filter for returns with a value lower or equal to this value |
| QTY from | Filter for returns with a quantity higher than this value |
| QTY to | Filter for returns with a quantity lower or equal to this value |
| Integration | Filter for returns for orders made using this integration |
| Language | Filter for returns using this language |
| Form | Filter for returns using this form |
| Status | Filter for returns in this status |
| Notes | Filter for returns with notes read or unread |
| Tags | Filter for returns tagged using this tag |
Saved Filters
At any time you can save a filter by pressing the Save current filter button. Your filter parameters will be saved under a desired name.
Your saved filters appear at the top of the grid, you can quickly switch between them by pressing on their name. To see all returns, press the All button.
Manage Filters
To manage your filters, press the Manage filters button. A popup containing all your saved filters will show.
You are able to remove a saved filter by pressing the Remove button next to it.
Export
Export your returns data by pressing the Export button at the top right of the grid.
You are then presented with multiple choices of date ranges, you can also choose a custom date range.
By pressing Generate export your export will be generated with the selected date range, you will be then able to download said export, in a .zip file format.
The generated export contains the following data:
| Name | Description |
|---|---|
| return-order-items.csv | Contains all returned items |
| return-orders.csv | Contains all returned orders with associated data like customer information and return status. |
| return-question-answers.csv | Contains all customers' answers to return questions. |
| shipments.csv | Contains all returns shipments with associated data like cost, tracking number. |
Bulk Actions
Selecting one or many returns by clicking on their respective checkbox activates the ability for bulk actions across the selected returns.
Press the Action button at the bottom-left of the grid. This is useful for instance to change the status of multiple returns at once.