About returns

Returns are the central element of your product return process with your customer.

For the customer, this is the place to follow instructions to send their products back and follow updates to get coupons and/or refunds on their order.

For warehouse employees, this sets expectations for packages expected to arrive, they can mark items as received and depending on the state of the product, define whether it can go back into stock.

For webshop owners, this lets you maintain an overview of all your returns, including the reasons for those returns to come, as they are set through your own customizable Return Forms, giving you clear visibility of your merchandise and stocks.

To see more about your returns and how to access them, see the Return Grid documentation