QLS
By connecting a QLS web store to Returnless, you can easily set up a return form for your web store. Returns that are created can then be easily, automatically processed. The QLS integration has these features:
| Feature | Available |
|---|---|
| Search order | ✅ |
| Create coupon | ❌ |
| Create refund | ❌ |
| Create gift card | ❌ |
| Create return | ✅ |
| Return importer | ❌ |
Integration manual
Adding the integration in QLS
To enable communication between QLS and Returnless, you need to create a new user in QLS.
- Login to your QLS account and
- Navigate to the Settings menu.
- Click the Users menu item.
- Create a new user for Returnless. You can use one of your own email addresses (for example returnless@yourstore.com ). QLS will email you an email to create a password, which you will need in the next step.
Adding the integration in Returnless
To enable communication between QLS and Returnless, you need to create an integration in Returnless.
- Login to your Returnless return panel account
- Navigate to the Settings menu.
- Click the Integrations tab.
- Find the QLS integration and click the Add contract button.
- You will need to enter some credentials from your QLS account:
- Save the integration to finish the setup.
| Setting | Value |
|---|---|
| Company ID | Click the Companies menu item and select your company. When you're in the dashboard, you will find the company ID in the address bar, after /company/. Foe example, with this URL: https://mijn.pakketdienstqls.nl/company/57f61a0c-8ddc-4af2-bdc5-f6f88b2f1797 the company ID is 57f61a0c-8ddc-4af2-bdc5-f6f88b2f1797 . |
| Brand ID | Click the Settings menu item and click Trade names. Click the applicable trading name (brand). You will find the brand ID in the address bar, after /brand/. For example, with this URL: https://mijn.pakketdienstqls.nl/company/57f61a0c-8ddc-4af2-bdc5-f6f88b2f1797/brand/728c41a9-4bba-4318-b605-f575a4b2eedd the brand ID is 728c41a9-4bba-4318-b605-f575a4b2eedd . |
| Username | Email address of the user which was created in the previous step. |
| Basic auth password | Password of the user which was created in the previous step. |
Adding a webhook in QLS
To send statusupdates regarding shipments and returns from QLS to Returnless, you can add a webhook:
- Go to Settings > Webhooks .
- Click the Create button.
- Select type: return.status and enter the Webhook URL that you can find in the platform integration settings in Returnless.
Return status mapping
Returnless can track the statuses of returns in QLS. This allows you to update return statuses in Returnless based on the status of a return in QLS. Furthermore, the remarks field in QLS will be copied over to return notes to make sure all information is present to handle a return. To set up the return status mapping, follow the following steps.
Steps in Returnless
- Go to Settings > Integrations .
- Find the QLS integration and click on settings .
- Scroll down to the Mapping section.
- Select which Returnless return status should correspond to which QLS return status. Then click Save .
- Scroll down to the Webhook Endpoint section.
- Copy the provided URL.
Steps in QLS
- Navigate to your QLS environment and login.
- Go to Settings > Webhooks .
- Click the Create button.
- Select type: return.status and paste the copied URL.
- Click the Save button.