Adobe Commerce
By connecting a Adobe Commerce web store to Returnless, you can easily set up a return form for your Adobe Commerce web store. Returns that are created can then be easily, automatically processed. The connection also makes it possible to process coupons and credits.
The Adobe Commerce integration has these features:
| Feature | Available |
|---|---|
| Search order | ✅ |
| Create coupon | ✅ |
| Create refund | ✅ |
| Create gift card | ✅ |
| Create return | ✅ |
| Return importer | ❌ |
To use the gift card feature, you will need to install our Adobe Commerce extension to extend the Adobe Commerce API.
Installation
The connection is set up via the Adobe Commerce REST API. There is no need to install a Adobe Commerce extension.
Adding an integration
To create a new integration between Returnless and Adobe Commerce, follow these steps:
- Login to your return panel
- Navigate to the Settings > Integrations page where you will find the E-commerce platform section.
- To add a new integration, select the Add new integration button.
- Select the Adobe Commerce integration. A modal will open with further instructions to finish the installation.
In case you're testing on a staging environment which is protected with a firewall, please whitelist our IP address.
Activating the integration
To activate the integration, you will need to enable the integration in a return form. Follow these steps:
- Login to your Return panel
- Navigate to Settings > Return forms and open the applicable return form.
- Go to the Integrations tab and select the Adobe Commerce which you've added in the previous step.
Settings
- Login to your return panel
- Navigate to the Settings > Integrations page where you will find the E-commerce platform section.
- Click the Settings button at the appropiate Adobe Commerce integration. Here you will find the settings for the integration.
Search order settings
| Setting | Description |
|---|---|
| Label input field | By default the search order field in the return form will be labeled "Order number". In case you want to change the label, type an alternative label here. |
| Order prefix | If you use any custom prefixes in your order number, you can enter the prefix to higher the chance that the order can be found. Example: if you enter prefix ORD , both searching for 123 or ORD123 will give the correct result. |
| Order input field placeholder | A placeholder for the search order field to help your customers. For example ORD000123 . |
| Validation method | We will use this parameter to validate if the order is really placed by this consmer. You can decide to use Email Address or Postcode (using the shipping address postcode). |
| Bundled Products | Define whether you will show or hide child products, whether you can allow a bundle to be returned partially or only in full. |
Create coupon settings
Please verify if your consumer queue is running properly in Magento, to make sure that coupon usage is calculated correctly. More information.
Coupons are very useful in case you want to offer your customers an easy way to receive a refund and order a new product on your web store. Because you do not need to do a money refund, coupons are often seen as a perfect way to maximize your revenue while providing a smooth customer experience.
| Setting | Description |
|---|---|
| Coupon can be used for shipping amount | When enabled, the coupon amount can also be used to pay for any shipping costs which might occur when placing the new order. |
| Stop further rules processing in Adobe Commerce | This option in Adobe Commerce offers the possibility to prevent any other coupon codes or promotion rules with a lower priority to be used for the same order. |
| Coupon name | Adobe Commerce offers the possibility to set a name for a coupon. By adding a coupon name it might be easier to recognize coupons created through Returnless. |
| Description | Adobe Commerce offers the possibility to set a description for a coupon. By adding a coupon description it might be easier to recognize coupons created through Returnless. |
| Coupon expiration | Select a period in which the coupon has to be used by the consumer before it expires. Please note that there may be legal regulations that specify a minimum period. |
Create Credit memo settings
The create credit invoice action is not supported for sales orders with more than 1 invoice. If the order does contain more than 1 invoice, manually handle the credit invoice action in Magento.
Offline payment methods of the following type cannot be refunded due to limitations on Magento 2:
- Zero Subtotal Checkout
- Check / Money order
- Bank transfer payment
- Cash on Delivery Payment
- Purchase order
Credit memo's are a powerful way to refund an order. It will enable you to instantly refund an order, update stock levels and keep your bookkeeping up to date.
| Setting | Description |
|---|---|
| Send Adobe Commerce email to customer | When enabled, Adobe Commerce will send an email to your customer with the created credit memo details. |
| Include shipping amount | When creating a credit memo, Adobe Commerce offers the possibility to refund shipping costs for the order. Using this setting you can decide if this option should be enabled or disabled by default. |
| Online Refund | Allow orders paid by credit card through a payment gateway, such as PayPal or Braintree to be refunded online via the payment processor. |
Basic Authorization
In case your Adobe Commerce web store is still under development, or you want to connect Returnless to a staging environment protected with Basic Authorization, you can enter the login details to authorize access.
Custom attributes
Customize any optional custom attributes which you might have.
| Setting | Description |
|---|---|
| Brand attribute code | Enter the product attribute code for the attribute which is used to set the brand of a product. |
| Barcode attribute code | Enter the product attribute code for the attribute which is used to set the barcode of a product. |
| Length attribute code | Enter the product attribute code for the attribute which is used to set the length of a product. |
| Width attribute code | Enter the product attribute code for the attribute which is used to set the width of a product. |
| Height attribute code | Enter the product attribute code for the attribute which is used to set the height of a product. |
| Image | Choose which image to show on your return form, options are: base image, small image, thumbnail, swatch image |
| Unit weight in Adobe Commerce | The unit in which the weight is set in Adobe Commerce. In Returnless, the weight is stored in grams. If you choose kilograms here, the value will be multiplied by 1000 before it is stored in Returnless. |