Example of return lifecycle

This is an example the typical events you may expect in the lifecycle of a return.

Example: Paid return with shipment

  • First, the return form is filled by the consumer, and the consumer will continue to fill their address.
  • After that, a transaction is being created and paid by the consumer. The return and a shipment will be created: return.created  shipment.created
  • The shipment is handed in at the post office by the consumer. This will trigger a change in the status of the shipment: shipment.status_changed
  • The shipment is delivered at the return address of the webshop: shipment.delivered
  • The return is checked by a warehouse employee, who marks the products as received: return.products.marked_as_received  return.products.qty_received_changed
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