Return order analytics

The Return Order Analytics report serves as your high-level executive summary. It combines volume metrics with financial data to give you a clear picture of how many returns are coming in and, more importantly, how much value you are successfully retaining through exchanges or store credit.

In this article:

• Key Performance Indicators
• Return Orders Created Over Time
• Requests Approved vs. Rejected
• Return Order Tags
• Return Orders by Form
• Return Order Data Table
• Filtering using the Controls Sidebar
• Exporting Reports

Key Performance Indicators

The top row of the report highlights the overall scale of your return operations:

• Return orders: The total number of individual return requests submitted.
• Returned value: The gross monetary value of all items currently being returned.

Return Orders Created Over Time

This chart allows you to visualize workload and seasonality, broken down per week. Use this chart to determine if your current return numbers are following historical patterns or if a recent marketing campaign or product launch has caused an unexpected spike in returns.

Requests Approved vs. Rejected

This bar chart shows how many return requests were resolved versus rejected.

• Returns resolved: The number of return requests that were approved and completed.
• Requests rejected: The number of return requests that were declined.
• Use this to monitor how strict (or lenient) your return rules and manual review process are in practice.

Return Order Tags

This bar chart categorizes your returns based on the Tags applied to them (either manually or via automated Workflow rules), shown as a percentage of total return orders.

• Common tags might include specific marketplaces (e.g., "Bol"), status updates (e.g., "Parcel on the way"), or payment types.
• Hover over any segment to see how many return orders fall under that specific tag. This is an excellent way to see which sales channels or fulfillment centers are generating the most return activity.

Return Orders by Form

This donut chart shows the distribution of return orders across your different return forms (e.g., Webshops, Marktplaatsen - Channel Engine).

• Hover over any segment to see the exact number and percentage of return orders submitted through that form.
• Use this to see which sales channels are generating the most return activity.

Return Order Data Table

The table at the bottom provides a detailed audit trail of every return request:

• Created: The date the return order was created.
• Return order: The unique reference number for the return order.
• State: The current status of the return order (e.g., return-resolved, return-announced, return-shipped, return-processing).
• Items: The number of items included in the return order.
• Returned value: The monetary value of the returned items.
• Return form: The return form through which the request was submitted.
• Tags: Displays all internal labels attached to the order, giving you context on why or how it was processed.

Filtering using the Controls Sidebar

Using the Controls sidebar on the right, you can slice this data to find specific insights:

• Return Status: Filter by "resolved" to see final financial outcomes, or "pending" to see what your warehouse team should expect in the coming days.
• From Country: Identify which international markets have the highest return value.
• Received Value: Use the "equal", "greater than", or "less than" toggles to find high-value returns that may require manual inspection.

Exporting Reports

If you need to share this data with your team or perform an external audit, you can export the data in several ways:

• Global Export: Click the Export button at the top right of the page to download the entire dashboard as a PDF, PNG, or Excel file.
• Widget Export: Hover over a specific chart and click the "three dots" icon to export just that specific data set as a CSV (Raw or Formatted) or image file (SVG, JPEG, PNG).