Multicollo
The Multicollo feature allows customers to create multiple shipments for a single return request. This is useful when returning multiple items that do not fit in a single package.
In this article:
How to setup this feature?
- Login the Returnless panel
- Go the the return form and go to Shipping settings
- Enable multiple shipments: Use the dropdown to select the number of additional shipments allowed (from 0 to unlimited).
- Allow free additional labels: If you want customers to generate extra shipping labels without extra costs, enable the toggle "Additional labels can be created for free."
- Save your settings: Click the Save button to apply your Multicollo settings.
Frequently Asked Questions
- Can I limit the number of additional shipments? Yes, you can define a specific number of extra shipments or allow unlimited additional shipments.
- What happens if a customer exceeds the allowed number of shipments? If the customer reaches the set limit, they won’t be able to create more shipping labels.