Default search integration

What does this feature do?

The Default Integration determines which system is initially used to search for an order number, email, or other validation methods when a consumer submits a return request. If the order cannot be found in the default integration, Returnless will not search further in other integrations.

Why is this feature important?

Returnless retrieves all order information from the default integration, including order date, product images, and other product details.
Improves efficiency – Orders are quickly located within the assigned integration.

How to Use This Feature

Setting the Default Integration:

Choose the integration that should act as the default search system.

Using Multiple Integrations:

You can connect multiple integrations, but the default integration always takes priority when searching for orders.
If an order is found in the default system, Returnless will check secondary integrations for further actions (e.g., refunds, coupons).
If the order is not found in the default integration, the system will not continue searching in others.

Adding a New Integration:

Click "Add new integration" in the Integrations menu.
Select the appropriate platform and follow the Integration Guide for setup.

Important Notes/ Frequently Asked Questions:

Each integration has different capabilities (order search, refunds, coupons, etc.).
Using the API allows for custom features.
A full list of supported platforms and their features can be found in the Integrations Overview.