Return statuses

What does this feature do?

This feature allows you to manage return statuses to match your internal return process. By defining custom statuses, you can track and process returns in a structured and efficient way.

Why is this feature important?

• Clear return tracking – Monitor each return’s progress with custom statuses.
• Process alignment – Create statuses that fit your specific return workflow.
• Improved efficiency – Ensure returns are handled consistently with predefined statuses.

How to use this feature?

• Add or edit statuses – Click Add status to create a new status or Edit to modify an existing one.
• Set parameters – Define a title and assign a color to the status for clear identification.
• Mark return as resolved – Enable this toggle for statuses like "Refunded," "Exchanged," or "Repaired" to automatically mark the return as resolved on the consumer page.
• Sort statuses – Drag and drop statuses to arrange them in the preferred order.
• Remove statuses – Click Remove to delete a status (if it is not currently in use).

Important notes / Frequently asked questions

• The "Mark return as resolved" option helps streamline the return flow by automatically updating the consumer page to reflect the resolved status.