Billing & Subscription
This article explains how your Returnless subscription is managed and how billing works for your usage of the platform.
Selecting Your Subscription
In the Billing & Subscription section of your Returnless panel, you can manage your active subscription and choose the plan that best fits your business needs.
How to navigate to the subscription panel
- Log in to your Returnless panel.
- Go to Settings > Billing & Subscription.
- Scroll down to the Subscription section.
Here, you can compare available plans and select the combination of features and usage volumes that best meet your requirements.
Subscription options explained
| Selection | Description |
|---|---|
| Max returns | Choose the maximum number of returns you expect to process monthly or yearly. When this limit is reached, your plan will automatically renew. |
| Billing cycle | Select monthly or annual billing. Annual plans provide 12× the monthly return allowance, making them ideal for businesses with seasonal fluctuations. Annual subscriptions also come with an additional discount. |
| Plan | Choose between Operate, Integrate, or Automate, depending on the features you need. Click Compare features to review what each plan includes. |
Auto-renewal
Returnless uses an auto-renewal system based on your return volume.
When you reach the maximum number of returns included in your plan, your billing cycle resets. A new invoice is generated on the day your return limit is exceeded.
Example
You selected a plan for 100 returns, starting on March 1st, billed at €105 per month.
If your 101st return is processed on March 27th, your cycle resets at that moment. You receive a new invoice for €105, covering March 27th–April 27th.
Annual plans work the same way: once the yearly maximum number of returns is reached, a new yearly subscription starts immediately with a new invoice.
Upgrading and Downgrading
Changes to your subscription can be made at:
https://panel.returnless.com/account/billing
Downgrading
- The downgrade will take effect at the end of the current billing cycle.
- You will receive a new invoice at the start of the next cycle.
- If you reach your maximum number of returns before the cycle ends, your subscription will auto-renew at the current price and volume.
Upgrading
- Upgrades take effect immediately.
- You will receive a new invoice right away.
- Any unused time from your previous subscription is credited automatically on the new invoice.
Invoice Details
To activate any subscription, Returnless requires your billing information (e.g., billing address).
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Enter your details in the Invoice Details section.
Click Save to update your information.
- Any previously saved details will be overwritten.
Payment Method
Before purchasing a subscription, you must add at least one valid payment method.
Adding a payment method
- Click Add new payment method.
- Choose the payment method you want to use.
- Enter the required information.
- Click Save payment method.
Billing History
In the Billing History section, you can view and download all previous invoices associated with your account.
