Transaction & administration fees
Returnless enables webshops to process paid returns. When a customer selects a paid return option, they will be asked to complete a payment before a shipping label is generated. To ensure secure and reliable payment processing, Returnless partners with Mollie, a certified payment service provider (PSP).
Payment Methods
The payment methods shown to consumers are determined automatically during return creation. Returnless filters available payment methods based on:
- The consumer’s country
- The transaction currency
Only payment methods that are valid for both parameters are displayed.
Administration fees
Administration fees apply to all paid return transactions. These fees cover:
- Payment processing through Mollie
- VAT handling
- Compliance and administrative costs
Below is the full overview of fees per payment method:
| Payment method | Countries | Administration fee |
|---|---|---|
| Apple Pay | Global | €0.25 + 1.8% |
| Bancontact | BE | €0.39 |
| Belfius | BE | €0.25 + 1.5% |
| Credit Card | Global | €0.25 + 1.8% |
| EPS | AT | €0.35 + 2.2% |
| iDeal/Wero | NL | €0.25 |
| KBC | BE | €0.25 + 0.9% |
| PayPal | Global | €0.35 + 5.0% |
| Przelewy24 | PL | €0.35 + 2.8% |
| Trustly | AT, DE, EE, ES, FI, LT, LV, NL | €0.29 + 1.1% |
| Refund (any method) | Global | €0.29 |
Filtering Payment Methods
Returnless automatically selects compatible payment methods based on:
- Country: Only methods supported in the consumer’s country are shown.
- Currency: Some payment methods only support euro transactions; others support multicurrency.
The combination of these two filters determines which methods are enabled during checkout.
Multicurrency Support
Some currencies only allow payments via credit card. Others support local payment methods such as Przelewy24 (PLN) or iDeal (EUR).
Supported currencies and available methods
| Currency | ISO code | Available payment methods |
|---|---|---|
| United Arab Emirates dirham | AED | Credit card |
| Australian dollar | AUD | Credit card |
| Bulgarian lev | BGN | Credit card |
| Canadian dollar | CAD | Credit card |
| Swiss franc | CHF | Credit card |
| Czech koruna | CZK | Credit card |
| Danish krone | DKK | Credit card |
| Euro | EUR | All payment methods |
| British pound | GBP | Credit card |
| Hong Kong dollar | HKD | Credit card |
| Hungarian forint | HUF | Credit card |
| Israeli new shekel | ILS | Credit card |
| Icelandic króna | ISK | Credit card |
| Japanese yen | JPY | Credit card |
| Norwegian krone | NOK | Credit card |
| New Zealand dollar | NZD | Credit card |
| Philippine peso | PHP | Credit card |
| Polish złoty | PLN | Przelewy24, credit card |
| Romanian leu | RON | Credit card |
| Russian ruble | RUB | Credit card |
| Swedish krona | SEK | Credit card |
| Singapore dollar | SGD | Credit card |
| United States dollar | USD | Credit card |
| South African rand | ZAR | Credit card |
VAT on Return Shipments
VAT applies to transportation of goods, including return shipments.
VAT rules
-
Within the EU: VAT is determined by the country from which the shipment is sent.
Example: If a consumer returns a parcel from Germany to the Netherlands, German VAT applies.
- Outside the EU: No VAT applies.
Returnless handles all VAT administration for you. Each month, you receive payouts in which VAT has already been correctly processed and deducted where required.
Payouts
All amounts paid by consumers for return shipments appear on your monthly invoice as credit amounts. As a result, some invoices may show a negative total—this simply means Returnless owes you a payout. Payouts are made using the payment method configured for your subscription.
Payouts in Multi-currency
Returnless supports payouts only in euro (€). If a return is paid in another currency:
- The transaction is converted to euro at the moment of payment.
- The converted amount is shown on your invoice.
- You can view both the original and converted values by opening the transaction inside the return details.