Return instructions

Return instructions allow you to clearly communicate the next step in the return process to your customers. These instructions are linked to Return Rules, ensuring that customers receive the correct guidance based on the rule that applies to their return.

Accessing Return Instructions

To view or manage your return instruction templates:

1. Log in to your Returnless panel.
2. Navigate to Settings > Templates.
3. Click the Return Instructions tab.

Creating a Return Instruction

1. In the Return Instructions tab, click Create return instruction (top-right corner).
2. Enter a name for internal use (this will not be shown to customers).
3. Define the return instruction text for all languages available in your return forms.

To manage the languages available in your account, go to General Settings > Languages.

Attaching a Return Instruction to a Return Rule

Return instructions are shown to customers when configured inside a return rule.

You can attach a return instruction by enabling Show return instructions within a rule in your Return form settings.

Editing a Return Instruction

1. Go to Settings > Templates.
2. Open the Return Instructions tab.
3. Select the instruction template you want to edit.
4. Update the content for each available language.
5. Click Save to apply your changes.

Deleting a Return Instruction

1. Go to Settings > Templates.
2. Open the Return Instructions tab.
3. Select the template you want to delete.
4. Click Remove.

If the instruction is currently linked to any return rules, it will be detached automatically and no longer shown to customers.