Shipping settings
Shipping Settings allow you to configure how shipping is handled within your Returnless return forms. These settings help ensure that customers are offered the correct shipping methods and that your team has all required shipment information.
Accessing Shipping Settings
To open the Shipping Settings panel:
- Log in to your Return panel.
- Go to Return forms.
- Open the return form you want to edit.
- Select the Shipping Settings tab.
Shipment Creation Settings
These settings determine how shipment weight and dimensions are calculated when customers create a return.
Dynamic Weight
When enabled, the total weight of all returned items is automatically calculated and used to determine available shipping methods.
When disabled, the default weight is used instead.
Dynamic Dimensions
When enabled, product dimensions are automatically applied to filter shipping methods.
When disabled, the default dimensions are used.
International Shipping Settings
When receiving returns from outside the EU, customs documents are required. Returnless can generate these documents, but certain information must be provided.
| Parameter | Description |
|---|---|
| VAT number / EORI number | Your company’s VAT or EORI number. |
| Default HS code | Used when no product-specific HS code is available. (Search HS codes online.) |
| Default country of origin | Used when no product-specific country of origin is available. |
More details about international shipping requirements can be found in our dedicated International shipments article.
Shipping Labels
You can select which reference is printed on your shipping labels:
- Sales Order ID: Refers to the unique identifier in your e-commerce platform.
- Sales Order Number: Displays the sales order number for easy reference.
- Return Number: Shows the unique return number assigned to the return.
- Outbound Shipping Number: Refers to the outbound shipment number.
- Return Order Metadata Value: Allows you to add custom metadata values to the return order. Note: Metadata is available after adding the first key. To add metadata, refer to the Update a Return Metadata API Call or manage it in the return detail page.
Dynamic Return Costs Settings
Note: We recommend using Return Rules instead, which allow full flexibility using the Add shipping fee and Add item shipment fee actions.
Dynamic Return Costs define the return fee per item when applicable. These costs are not applied when:
- The return is marked as Free return, or
- The customer selects a store location to return the item(s).
Configurable options
| Setting | Description |
|---|---|
| Price per returned item | Fixed fee per item. |
| Start counting from item amount X | Example: If set to 2, charges apply from the second item onward. |
| Return instruction | Text shown to customers explaining how costs are calculated. |
For adding return instructions, see our Return instructions guide.
Store Locations Settings
These settings determine how store location returns are offered to customers.
These are the settings that you can configure for your return form:
| Setting | Description |
|---|---|
| Enable store locations | Determines whether store locations are shown to customers. |
| Maximum radius (in km) for store locations | Limits visible store locations to those within the selected distance from the customer. |
| Maximum amount of store locations to be presented | Limits how many nearby store locations are shown (based on distance). |
| Show "shipping label reference" barcode for store employees | Displays a barcode on the return status page containing the shipping label reference code for employees to scan. |
| Show QR code with link to the Returnless panel | Displays a QR code on the return status page that employees can scan to open the Returnless panel. |
| Show nearby locations button | Adds a button during shipping method selection that lets customers view nearby store locations. |
| Shipping method label | The title shown on the store location card during shipping method selection (customizable per language). |
| Shipping method description | The description shown on the store location card during shipping method selection (customizable per language). |
| Shipping instruction | Defines which shipping instructions are shown once a customer selects a store location. |
Printable Return Form
You can enable a printed return form for customers on the return order status page.
You can choose what the barcode contains:
- Return Tracking Number (default)
- Sales Order Number
- Sales Order ID
Multicollo
This feature allows customers to create multiple shipments per return.
Using the dropdown, you can allow anywhere from 0 to Unlimited additional shipments.
You can also choose whether additional labels can be created for free.
