Shipping analytics
The Shipping Analytics page provides insight into shipment statuses, carrier performance, transit times, costs, and routes. It helps you understand how your return shipments move through the logistics chain and where improvements can be made.
How to access Shipping Analytics
- Log in to your Returnless panel.
- In the main navigation, click Analytics.
- Open the Shipping tab.
Shipping Analytics overview
The Shipping Analytics page consists of several sections that give you visibility into shipment performance over time.
Filters and date range
At the top of the page, you can select a date range. All data displayed will be summarized based on the selected period.
The following filters are available:
- Carrier
- From Country
- To Country
These filters allow you to narrow down the data to shipments that match specific conditions.
Shipments summary
This section provides a quick overview of your shipments within the selected date range, including total counts per status.
Shipment status overview
A graph displays how many shipments fall into each status on each day.
You can toggle the visibility of a status by clicking its label above the graph.
The daily overview includes counts for:
- Announced
- Sent
- En route
- Delivered
- Delayed
- Back to sender
Explanation of shipment statuses
| Status | Description |
|---|---|
| Announced | A label is created and the carrier has been notified of the upcoming shipment. |
| Sent | The package has been handed over to the carrier. |
| En route | The package is being transported to its final destination. |
| Delivered | The package has been delivered. |
| Delayed | The package is delayed during transport. |
| Back to sender | The package is being returned to the original sender. |
Predicted deliveries (Automate plan only)
For users with an Automate plan, an additional forecast section is available.
This section displays projected incoming shipments for the upcoming days, shown as a min–max range.
The prediction takes into account:
- Data from the past month
- Trends in shipment volume
- Recognized patterns
- Holidays
Transit times
This section shows the transit times for your shipments, broken down into:
- Customer section (time from customer to carrier)
- Carrier section (time from carrier to destination)
Transit times are compared to the average of all Returnless users, shown with green or red percentage indicators.
Below, transit times are further broken down per carrier, allowing you to evaluate performance differences between carriers.
Carrier summary
The carrier summary highlights:
- Most-used carriers
- Most-used shipping methods
- Most common shipment types
This gives a quick snapshot of how your shipments are being handled.
Shipping routes
This section shows shipments split by route, including:
- Number of shipments per route
- Route distributions
- Drop-off times
- Transit times
- Total processing times
This offers insights into geographic and operational patterns in your returns flow.
Shipment costs
In the shipment costs section, you can compare paid vs free shipments.
You can also view, per carrier:
- Number of paid shipments
- Number of free shipments
- Average paid price
- Average cost
- Average surcharges
If you use your own carrier contract, the cost price and surcharges will remain empty, as this data is not available to Returnless.
