Picqer

By Integrating Returnless to your Picqer account, you can easily connect returns made through Returnless to your warehouse management system.

The Picqer Integration has these features:

Feature	Available
Search order	✅
Create coupon	❌
Create refund	❌
Create gift card	❌
Create return	✅
Return importer	❌

Installation

Adding an integration

To create a new integration between Returnless and Picqer, follow these steps:

Login to your return panel
Navigate to the Settings > Integrations page where you will find the E-commerce platform section.
To add a new integration, select the Add new integration button.
Select the Picqer integration. The following modal will open to further set up your integration

Once a new Picqer integration is created, you should see returnless webhooks in your Picqer account

Activating an integration

To activate the integration, you will need to enable the integration in a return form. Follow these steps:

Login to your Return panel
Navigate to Settings > Return forms and open the applicable return form.
Go to the Integrations tab and select the Picqer which you've added in the previous step.

Settings

Login to your return panel
Navigate to the Settings > Integrations page where you will find the E-commerce platform section.
Click the Settings button at the appropiate Picqer integration. Here you will find the settings for the integration.

To update the data from Picqer, press the top-right button Refresh Picqer Data

Search order Settings

You have the choice between multiple ways for the consumer to find their order within Picqer, this will be the main way to lookup order information from your return form.

Name	Description
Reference (exact match)	We search for orders using the Reference field in Picqer. The chance we find an order is lower, but if we find an order, we can be sure it’s the correct order. Therefore this method is mostly used in case your reference in Picqer doesn’t contain any order information.
Search (broad match)	We will search by the “reference” field in Picqer using a broad match. The chance we find an order is high, but there is also a change that we will find multiple orders containing the same reference. Therefore this method is mostly used in case your reference also contains other information.
Picqer order ID	We will search using the Picqer Order ID. This is the order ID that is most unique so it will give best search results. However, in most cases this ID is not known to the consumer. So this method can only be used in case the ID is clearly communicated to the consumer, for example on the package slip or invoice.

Also, you have the ability to specify how bundle products should be handled.

Name	Description
Hide child products, only allow bundle to be returned in full	A consumer can only return a full bundle. Partially returning a bundle will not be allowed.
Show child products, allow bundle to be partly returned	A consumer will be able to partially return a bundle product

Important: If you are using the Hide child products, only allow bundle to be returned in full setting, the Marked as Received action in Picqer cannot be handled correctly. In that case, make sure to use an Automation instead to mark the parent product as received or manually mark the parent as received.

Mapping

There are two types of mapping you need to set between Picqer and Returnless data.

Return Statuses

To update return statuses automatically within Picqer, your integration needs to know of a mapping of your return statuses.

We suggest that you create the same statuses in Returnless that you use in Picqer

For more information on managing your statuses in Returnless, see Request and Return statuses

Return Reasons

To update return reasons within Picqer, your integration needs to be configured to map return reasons from Returnless to Picqer.

Note here that all returns reasons available to returnless will be shown, you only need to make your mapping for the ones you are using within your return forms.

To see which return reasons are used in your form:

Go to Settings > Return Forms
Select the form you would like to see return reasons used for, press Settings
Press the Return Reason tab, you will be able to see which return reasons are activated for your return form.

Announcing returns in Picqer

It is possible to create returns in Picqer semi-automatically or automatically. This will make sure that your administration and stock is up to date in Picqer, without any manual work.

Semi-automatically create a return in Picqer

This feature is only available in the Integrate & Automate plan.

To semi-automatically create a return in Picqer, first make sure that the Create return feature is enabled in your return form.

Go to Settings > Return Forms
Select the form you would like to see return reasons used for, click Settings.
Click the Integrations tab, find the Picqer integration and make sure that the Create return toggle is enabled.
After that, open a return. You will find a Create return button. Click the button to create the return in Picqer.

Returns Settings

You can configure your products to be marked with a specific status available in Picqer. Your available options are Expected, Receive, Unsalable or Added to Stock .

Note: To select Added to Stock, you must also select which Warehouse the products will be returned to when creating your return.

Automatically create a return in Picqer

This feature is only available in the Automate plan.

It is possible to create returns in Picqer automatically. This will make sure that you will never have to manually create returns in Picqer anymore.

To automatically create a return in Picqer, you will need to add a new Automation.

Go to Settings > Return Forms
Select the form you would like to see return reasons used for, click Settings.
Click the Automations tab and create a new Automation to create a return.

Please note some options can be different for your situation:

You can decide to use another trigger (for example Shipment delivered).
Using tags is optional.